Dempsey Pro Services.... Who are we? What sets us apart? Why should you choose us?
Let's face it, when it comes to Heating, Air Conditioning, Refrigeration, Oil Delivery or really any service company, you have lots of options. Some people rely on online reviews, others on word of mouth, others gather info from several companies and then choose while others go with whomever answers the call first.
In an effort to be more accessible and transparent, and to give current and potential customers a better picture of who we are, here's our story:
We started in 1992 as an oil delivery company that employed family and friends trained in oil delivery and in HVAC services. After several years providing these services, the business was passed on to the next generation of Dempsey. This move created new opportunities such as adding licensed refrigeration service to customers.
With change came growth. With growth came learning. Dempsey Pro Services started experiencing growth in service calls that showed promise for big things to come. Unfortunately, as can happen, this growth lead to communication issues with a small group of customers and we didn't meet our standards for customer service. In efforts to keep up with calls we did not screen technicians as thoroughly as we should have. This lead to lower field standards and in short time lead to confused customers that had previously grown familiar with our decades of exceptional service. It was unfortunate and we apologize to all effected during this process.
In the past several months we have been doing all we can to make good on things that went bad. We have reflected on these incidents and decided to use it as a learning experience to make us the best possible company we can be. We have improved communications and streamlined staff to only the most trusted and reliable. But most of all, we will not stop evaluating ourselves to ensure we do not lose site of our goal to provide customers with the personal, quality, reliable and affordable services you have have come to know.
If we are fortunate enough to have you as a customer, we will treat you like you should be treated...as a partner in ensuring your property is cared for properly. We will work with you to meet your needs and requirements. We will not stop trying harder for you and doing all we can to foster this partnership.
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